Excellence+ Program

Customer relationships are strengthened through communication of honest feedback; the Excellence+ Program offers customers a chance to relay feedback early and easily, with closed loop mechanisms in place to ensure optimal satisfaction. CACI strives for performance that is beyond excellent and employs the Excellence+ Program as its customer voice and satisfaction tool. It is one of CACI's processes for continuously improving the quality of our products and services. The information collected allows project teams and executives to ensure we are delivering the quality of service customers expect.

CACI's Customer Satisfaction Mission

Guided by CACI's vision to be the best, Excellence+ relays the customer's perspective of our strengths and weaknesses to our project teams and their management, thus positioning CACI to provide superior products and services. We accomplish this by:

 

  • Completing closed loop assessments
  • Tailoring surveys towards specific areas of interest
  • Serving as CACI's unique risk management tool
  • Integrating data from CACI corporate sources to analyze performance trends

Structured, Impartial Feedback

Excellence+ assessments provide customers with a structured and impartial means of giving feedback to the program team and CACI leadership. Results are used to identify best practices or improvement opportunities and highlight stellar performance of CACI team members.

Anytime Email

Customers may submit compliments, concerns, or general feedback to the Excellence+ mailbox. This input will be reviewed and assigned for appropriate action. Customers receive confirmation that their message was received, as well as information on actions taken or planned.

For additional information, contact:

 

Steve Liptak
Vice President
Tel: 571-459-4615
EMAIL