Excellence+ is CACI's customer satisfaction program. CACI strives for performance that is beyond excellent. It is one of CACI's processes for continuously improving the quality of our products and services. The information collected allows project teams and executives to ensure we are delivering the quality of service customers expect.
CACI's Customer Satisfaction Mission
Guided by CACI's vision to be the best, Excellence+ relays the customer's perspective of our strengths and weaknesses to our project teams and their management, thus positioning CACI to provide superior products and services. We accomplish this by:
» Completing closed loop assessments
» Tailoring surveys towards specific areas of interest
» Serving as CACI's unique risk management tool
» Integrating data from CACI corporate sources to analyze performance trends
The Excellence+ assessment provides customers with a structured and impartial means of giving feedback to the project team and CACI leadership. These brief phone surveys are coordinated with CACI project managers and occur within your contract's period of performance period. Results are used to reward project team members, and to identify best practices or improvement opportunities.CACI strengthens the customer relationship by giving customers earlier and easier ways to provide feedback. Customers are encouraged to use the Excellence+ Feedback Form to communicate customer satisfaction feedback.
Customers may also submit compliments, concerns or general feedback to the Excellence+ mailbox. This input will be reviewed and assigned for appropriate action. Customers will receive confirmation that their message was received and information on actions taken or planned.
For more information contact Senior Vice President Brian Gallagher, 703-434-6840, firstname.lastname@example.org