- High degree of rejections due to duplicate entry of information
- Multiple searches required to locate proper records, long transaction times to get claims processed
- VA community frustrated over difficult access to Official Military Personnel Files (OMPFs)
- Several disparate legacy DoD and VA systems, security and network environments
- Mapping required to normalize OMPF forms nomenclature
- Privacy Act data
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- Enterprise application integration on J2EE platform
- Secure web portal environment, DoD PKI
- Standardized transactions, OMPF mapping, XML driven request, response structure
- Military Personnel Records (MPR) portal with single sign on, access control
- Complex routing logic, Service Oriented Architecture (SOA) framework
- MPR portal foundation accommodates new agencies
- DIACAP certification
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- Reduction in cost per transaction
- $29/transaction to less than $7/transaction
- Overall 5:1 ROI every year and improving with better service to the veteran
- Transaction cycle times reduced from months to less than a day with reduced error rates
- Bottom line - Gets money into the hands of the veterans faster while saving the government money
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