Find out how CACI Strategic Communications can help you in these specific areas!
What We Do
- Strategic Communications Planning
- Constituent Communication and Education
- Public Affairs Support
- Government Services Promotion
- Position Paper Research and Authoring
- Internal Communications
- Commercial Marketing Communications
More information about CACI Strategic Communications
Providing professional, efficient call center support is one of the best ways to win customer loyalty or keep employees productive. CACI contact center services promote the effective exchange of information to answer callers' questions, resolve issues, maintain employee productivity and reduce overall costs.
CACI customizes information-based contact center services to meet your distinct needs - 24/7. Our contact center services are based on the proprietary ArmiSys™ tool set. Featuring extensive reporting capabilities, ArmiSys is a robust, intelligent platform. It is specifically designed to meet the challenges and security needs of national call center operations. We optimize this best-in-class tool set by employing a team of highly skilled analysts who are professionally trained in the art of customer relations and committed to service excellence.
Each CACI contact center contract is based on a service level agreement that allows you to set performance levels and monitor call center activity through a web-based interface. In fact, ArmiSys is a complete web-based solution that also can be customized to give users the ability to access the contact center via the web instead of the telephone.
- Information-Based Support
- Customer Service
- Fulfillment Support
- Reporting Services
- Staff Support Programs
Organizations across all industries and the government are struggling with how to best share and distribute an abundance of information to employees and customers. CACI provides the answers to customer and employee inquiries quickly and easily through our information-based contact centers.
Satisfying customers is not necessarily the absence of problems, but rather the effective and timely resolution of problems that inevitably occur. CACI contact centers provide quality customer service to ensure customers' expectations and needs are met to their satisfaction.
Managing and administering fulfillment requests are tactical activities that keep organizations from focusing on business as usual issues. CACI helps organizations maintain focus by relieving them of this tactical and detail intensive function with our fulfillment support service.
Featuring a comprehensive library of predefined reports and limitless possibilities for custom reports, the ArmiSys Report Generator helps you analyze contact center data to identify strengths and opportunities for improvement. Customized reports are generated in Structured Query Language (SQL) for maximum detail and flexibility. Reports can be presented in text form, charts, graphs and other visual communication styles.
With experience in staff support programs for government organizations like the National Guard Bureau and the Veterans Health Administration, CSC professionals tailor the messages and generate the leads that keep your agency running at full force. We develop recruitment programs that incorporate a range of digital and print recruitment materials, from print ads and brochures to online ads, recruitment websites and radio and television spots.