3. IT Operations and Maintenance

1. Operational Support
2. Software Support
3. Network/Hardware Support
4. Technical Support
5. LAN/WAN/MAN
6. Telecommunications (data, voice, images, including wireless)
7. Help Desk/IT Assistance Hotline
8. IT Service Management
9. Network Management
10. System Management
11. Asset Management
12. Electronic Software Distribution
13. Electronic Software Licensing Services (including license, deployment, management, tracking, upgrading, etc.)
14. IT Maintenance
15. Web Technology
16. Client/Server Operations
17. IT Training
18. IT Operation and Maintenance Planning
19. Server Consolidation
20. Office Automation Software Support
21. Organizational Change Management Support
22. IT Logistics Support