Information Technology Enterprise Solutions - 2 Services
ITES-2S
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Computer Data Source Inc.
www.cds.net

Contact Name

Bill Dittman
bdittman@cds.net

ITES-2S Task Areas

Background

Computer Data Source Inc. (CDS) is an independent service provider that offers a fully integrated partnership in providing a global service solutions. CDS is a small woman-owned business that in 2003 was presented with two prestigious awards by the federal government's Small Business Administration, "Prime Contractor of the Year" for the Northeast Region and the SBA's "Award For Excellence."

We have developed a Service Management Approach designed to offer customers the highest levels of equipment availability and reliability obtainable by offering a seamless, single point of contact for your computing environment. CDS experts are available to provide solutions that will maximize your total system availability and performance. Multiple levels of service support are utilized, designed to meet or exceed response time expectations and ensuring the highest equipment availability levels.

The primary service offerings are

  • Hardware Maintenance Service
    • HP – 9000 (up to Superdome), Tandem, DEC, Compaq
    • Sun – Servers (up to 15K), STK libraries
    • IBM – Sequent, RS6000
    • EMC – Symmetrix, Clariion, Connectrix
    • NetApp – Filer, NearStore, FAS
  • Software Maintenance Service
    • HP – HPUX O/S Help Desk and Patch Management, Tandem K-series O/S support, DEC O/S Support
    • Sun – Solaris O/S Help Desk
  • Professional Services
    • Remote System Administration
    • System Design and Performance Tuning
    • Disaster Recover Services
    • Asset Recovery Services
    • Hardware Sales
    • Installation and Relocation Services

The CDS worldwide logistics departments are dedicated to providing our customers the highest level of parts support available in the industry. These support locations are all available on a 24-hour, 7 day-a-week basis. Additionally, CDS has long term relationships with over 100 spare parts vendors that offer a wide range of equipment support. In each of these relationships a custom agreement is made regarding quality standards, delivery requirements, consistency of support and appropriate escalation procedures. A key element of how the team intends to deliver mission critical support is through stocking spare parts, on-site, based on the OEM standards and the requirements of our customers.

Because availability and performance are not always limited to hardware issues, CDS has system engineers available both locally and remotely to determine if the problem results from software or incompatibility issues. Locally, system engineers are available to evaluate and isolate the few problems that are not easily diagnosed or are associated with software problems. Remote software support is available to our customers 24 hours a day, 365 days per year.

CDS has successfully implemented significant service projects of various size and scope. We utilize the many field professionals in our customer service organization to assure the most interruption-free transition possible. Communication with the customer team is critical during this process and we will develop a detailed transition plan for this purpose.

CDS is committed to providing CACI with world class service and support to ensure that we provide the best possible support to our customers.