6. Digital Government

1. Business Intelligence
2. Customer Care
3. Customer Relationship Management
4. Data Mining
5. Data Warehousing
6. Decision Support/OLAP
7. Electronic Commerce (EC)/Electronic Data Interchange (EDI)
8. Internet/Intranet/Extranet
9. Knowledge Management (IT-based sharing/storing of agency individuals' knowledge)
10. Performance Measurement
11. Personalization (IT-enhanced customer interaction)
12. IT-Enhanced Public Relations
13. Strategic Planning
14. Web Development and Support
15. Workflow Management
16. Records/Document Management
17. IT-Enhanced Public Outreach Services
18. B2G Solutions