6. Digital Government

• Business Intelligence
• Customer Care
• Customer Relationship Management
• Data Mining
• Data Warehousing
• Decision Support/OLAP
• Electronic Commerce (EC)/Electronic Data Interchange (EDI)
• Internet/Intranet/Extranet
• Knowledge Management (IT-based sharing/storing of agency individuals' knowledge)
• Performance Measurement
• Personalization (IT-enhanced customer interaction)
• IT-Enhanced Public Relations
• Strategic Planning
• Web Development and Support
• Workflow Management
• Records/Document Management
• IT-Enhanced Public Outreach Services
• B2G Solutions