3. IT Operations and Maintenance

• Operational Support
• Software Support
• Network/Hardware Support
• Technical Support
• LAN/WAN/MAN
• Telecommunications (data, voice, images, including wireless)
• Help Desk/IT Assistance Hotline
• IT Service Management
• Network Management
• System Management
• Asset Management
• Electronic Software Distribution
• Electronic Software Licensing Services (including license, deployment, management, tracking, upgrading, etc.)
• IT Maintenance
• Web Technology
• Client/Server Operations
• IT Training
• IT Operation and Maintenance Planning
• Server Consolidation
• Office Automation Software Support
• Organizational Change Management Support
• IT Logistics Support